Papers and Presentations

Climbing a Pile of Files

This page contains a list of selected white papers and conference presentations prepared by members of our team.

Business Process Improvement – Overview and Issues

  • What is Business Process Design and Why Should I Care?
    by Jay Cousins and Tony Stewart, August 2002
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  • Ensuring Success in Business Process Analysis and Design
    by Tony Stewart, published in ICT Europe, September 2002
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Business Process Improvement – Case Studies

  • Supporting Business Process Standardization in a Global Organization: A Case Study of Shell’s Downstream Business Activity Model
    by Daniel Rivers-Moore and Tony Stewart, September 2002
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  • Business Process Control at Shell International Petroleum
    presented by Tony Stewart at Lifecycle MSC 2002, London, September 2002
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