Our Approach

We prefer short, focused projects that quickly provide results within an agreed budget.

Usually you will begin seeing useful results in just a few days or weeks. Larger problems are broken down into smaller pieces in order to achieve this.

This approach gives you control over your budget and allows us to adapt quickly to shifting priorities.

Many times we have implemented changes in a few days or weeks that saved hours of time per person per week (measurable ROI), while improving the quality of the information and making it instantly available to everyone who needed it.

We believe that good customer relationships are built on successful deliverables and the trust that grows from them. There is never a long term contract to lock you in.

RivCom impressed us with their ability to combine technical expertise with a clear focus on meeting our requirements. We would not hesitate to recommend them for similar projects.”

Allan Marshall, Group IT Director, Associated Newspapers


Typical Stages of a Workflow Project

1: Frame the Project

Define Success — from the project sponsor’s point of view

Frame the Process — identify the boundaries of the target process and where it fits in the big picture

Develop a Case for Action — a clear statement of what needs to change about this process, pending more detailed investigation

2: Prioritize Candidate Improvements

Assess the Current (“as-is”) Process — in terms of its workflow design, software, measurements and facilities

Identify Inefficiencies — workflow gaps, poor software support and other opportunities for improvement

Prioritize Where to Start — based on a cost-benefit assessment of each option

3: Implement the Selected Changes (one step at a time, repeat as necessary)

Design the Improved (“to-be”) Process — incorporating the selected improvements

Develop / Configure Supporting Software — if required

Roll Out Improved Workflows, Measures or Technology — primarily done by your staff, with our support

4: Assess Results and Decide Next Steps

« Support Improvement ProjectsAbout Us »